Refund Policy

At House Of Drama, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

Returns

We accept returns only if:

• You receive a damaged product.
• You receive an incorrect item.
• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of receiving your order.

The returned item must:

• Be unused and unworn.
• Have all original tags attached.
• Be returned in its original packaging.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or made-to-order outfits.
• Altered garments.
• Sale or clearance items.
• Gift cards.
• Products damaged due to customer misuse.

Exchanges

If you receive a defective or incorrect product, we will offer:

• A replacement (subject to availability), or
• Store credit, or
• A refund, depending on the circumstances.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed within 7–10 business days to the original payment method.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to our mistake (wrong or defective item), House Of Drama will bear the return shipping cost.

For all other approved returns, customers may be responsible for return shipping charges.

Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• Customized or made-to-order products cannot be cancelled once production has begun.

Contact Us

For any return or refund requests, please contact:

House Of Drama

Email: info@houseofdrama.com

Phone: +91 9667512277, +91 9667512288